Dear MEEPO Riders,
At MEEPO, your safety and satisfaction are our top priorities. We are reaching out to inform you about a recently discovered issue affecting the HURRICANE series electric skateboards equipped with gear drive systems manufactured after June 2023.
What Is the Issue?
Some riders have reported issues such as:
- Wheels getting stuck unexpectedly.
- Noticeable wear on connectors.
- Unusual noises or grinding sounds during rides.
After conducting an in-depth investigation, we discovered a manufacturing defect in the rear truck flange. Specifically, the flange on the rear axle of the HURRICANE series(Gear drive) boards has a 0.5mm thickness variance—one side is slightly thicker than the other.
This seemingly minor misalignment leads to:
- Uneven gaps between the axle and gear housingduring assembly.
- Increased stress on the rear axle over time.
- Long-term riding may cause axle bending, resulting in wheel lock-ups or abnormal gear noises.
Our Solution
To resolve this, MEEPO will be replacing the affected rear truck axles with an improved and precisely manufactured version. These upgraded axles have been rigorously tested to ensure they maintain proper alignment, eliminating the risk of uneven gaps and axle stress.
We deeply apologize for any inconvenience caused by this issue and are committed to providing a seamless solution.
What Should You Do Next?
- Check Your Email Inbox: Please look for our detailed recall email.
- Complete the Replacement Request Form: Fill out your shipping information using the provided link in the email.
- Receive and Install Your Replacement Part: We will send the improved axle to your address as soon as possible.
- Replace the axle:
Commitment to Quality Assurance
This incident highlights the importance of maintaining rigorous quality checks throughout our production process. Moving forward, we are implementing the following improvements:
- Enhanced precision machining and measurements for all components.
- Increased quality control inspections for gear drive systems.
- Regular testing to identify potential stress points under real-world riding conditions.
Thank You for Your Support
At MEEPO, we value your trust and loyalty. We sincerely apologize for the inconvenience this issue may have caused and are dedicated to resolving it promptly. Your feedback helps us grow and improve, ensuring that we continue delivering the exceptional riding experience you deserve.
Should you have any further questions or concerns, please don’t hesitate to contact our customer service team.
Ride safe and stay unstoppable,
The MEEPO Team
